I ordered computer from Dell last month - had to wait 3 weeks, deal with 4 people via e-mail:
Vishnu, Kranthi , Gautam , Maheshwari .
Ordered 5 more again - and now they ask who am I - and order was placed via their own system, with user name and password ...
Name of the new person is Sheela.
Resume: Dell makes good computers, local tech support in North America is good enough, sales support is outsourced to India and staffed with idiots.